Semantic Search
Retrieving content by related meaning rather than only matching identical words.
⌕ When will I get my money back?
01Refund timing02Refund eligibility
Related candidates
In practice
A refund-timing passage can be a candidate even when it does not repeat the question. Check its date, scope and access permissions.
What to check
Use semantic retrieval for natural-language questions; retain keyword matching for order IDs and exact product names.
Common confusion
A similarity score is not the probability that an answer is correct. Opposing or outdated passages may still be similar.
Tell your agent
Support natural-language retrieval and exact matching for IDs and names. Filter by permissions and effective version, then return candidates with inspectable source passages.